CareersCustomer supportRemote

We’re looking for customer service representatives to be the friendly, knowledgeable first point of contact for Verasoft customers.

You’ll answer questions about accounts, billing, orders and services, and make sure every request reaches the right team.

What you’ll do

• Answer customer calls, emails and messages promptly and professionally.
• Help with account updates, billing questions, orders and scheduling.
• Route technical issues and sales inquiries to the right team, with clear notes.
• Follow up until each request is resolved.
• Keep accurate records of every interaction.
• Share common questions and feedback so we can keep improving our service.

What you’ll bring

• At least 1 year of customer service experience, ideally by phone and email.
• Excellent written and spoken English, and a warm, professional manner.
• Strong organization, and the ability to handle several requests at once.
• Comfort with computers and learning new software.
• Problem-solving skills and attention to detail.

Nice to have

• Experience in a software, technology or subscription business.
• Experience with a CRM or help desk system.
• Additional languages.

Verasoft is an equal opportunity employer. If you need an accommodation at any stage of the hiring process, please let us know. To learn how we handle applicant information, see our privacy notice.

Not quite the right role?

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